Terms of Service

Bio Car Care shall have the right at any time to change or discontinue any aspect or feature of www.biocarcare.com  including, but not limited to, content, hours of availability, and information needed for access or use.


Bio Car Care shall have the right at any time to change or modify the terms and conditions applicable to User’s use of www.biocarcare.com , or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on www.biocarcarecom , or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of www.biocarcare.com by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.

  1. Acceptance of Terms

    Thank you for visiting www.biocarcare.com and BIOCARCARE App (mobile application). By accessing and using the Website & App, you shall be deemed to have accepted to be legally bound by these Terms of Use.
    The Website & App is owned and operated by Bio Car Care. Bio Car Care has the sole discretion to change any Term at any time. You are bound by such revisions by continuing to use or visit the Website and app after they are posted online.


  1. Proprietary Rights

    As between you and Bio Car Care, Bio Car Care owns all intellectual property rights, including without limitation copyright and trade-mark rights, in all materials on or comprising the Website & App (“Content”), including, without limitation, all written, audio visual or other materials and graphical elements on the Website & App, but excluding User Content (defined below in Section 3).
  2. User Content & Privacy
    1. You may be able to post or upload (in designated areas of the Website & App) written Content or other Content (collectively “User Content”). You are solely responsible for your own User Content and the consequences of posting or publishing it. By uploading or posting User Content to the Website, you automatically grant Bio Car Care a worldwide, non-exclusive, royalty free, license to use, reproduce, modify, translate into different languages or formats, and publish such User Content on the Website & App for the purpose of sharing the User Content with users and visitors of the Website & App and to promote the Website & App. You represent and warrant that you own or have the rights to use and license Bio Car Care to use the User Content in the manner contemplated by the Website & App and these Terms.
    2. Your use of the web site is subject to Bio Car Care’s Privacy Policy.
  3. Restrictions on Use of Materials

    Except as otherwise provided, the Content of this Website shall not be reproduced, republished, uploaded, posted, transmitted or otherwise distributed in any way, without the prior written permission of Bio Car Care. Modification of any of the Content or use of the Content for any other purpose will be a violation of Bio Car Care’s copyright and other intellectual property rights. Graphics and IMG on this Website are protected by copyright and may not be reproduced or appropriated in any manner without written permission of Bio Car Care.
  4. Disclaimer of Warranties and Liability
    1. While Bio Car care has made every reasonable effort to ensure that the information contained in the Website & App have been obtained from reliable sources, Bio Car Care provides the Content and information on the Website & App on an “as is” basis without warranty of any kind. To the fullest extent permitted by law, Bio Car Care does not warrant and hereby disclaims any warranty:
      • as to the accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the Content of the Website & App;
      • that the Content available through this Website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Website and the server is and will be free of all viruses and/or other harmful elements.
    2.  Bio Car Care shall also not be liable for any damage or loss of any kind caused as a result (direct or indirect) of the use of the Website & App, including but not limited to any damage or loss suffered as a result of reliance on the Content contained in or available from the Website & App.
  5. Third Party Content

    Third party Content may appear on the Website & App or may be accessible via links from the Website & App. Bio Car Care shall not be responsible and assumes no liability for any infringement, mistakes, misstatements of law, defamation, libel, slander, omissions, falsehood or profanity in the statements, opinions, representations or any other form of Content contained in any third party Content appearing on the Website & App. Please be aware that the information and opinions in the third party Content are neither endorsed by nor do they reflect the belief of Bio Car Care.
  6. Right of Access

    Bio Car Care reserves all rights to deny or restrict access to the Websites to any particular person, or to block access from a particular Internet address to the Websites, at any time, without ascribing any reasons whatsoever.
    You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Websites, use any robot, spider, other automatic device, or manual process to monitor or copy any pages within the Websites or the Content without Bio Car Care’s prior written permission, and take any action that imposes a disproportionately large or unreasonable load on Bio Car Care’s servers.
  7. Governing Law

    The Website & App (excluding third-party linked sites) are operated by Bio Car Care from its offices within the United States and elsewhere around the world. It can be accessed from all countries around the world where the technology permits. However, by accessing the Website & App, you agree that all access and use of the Website & App and the Content, and the Terms of Use shall be governed by, and construed in accordance with, the laws of the United States. You hereby agree to submit to the non-exclusive jurisdiction of the United States courts.


As a Vehicle Owner, you agree that any amounts charged following a wash (a “Charge”) are mandatory and due and payable immediately upon the order of the Service on the Bio Car Care Platform completion. Total charges include Service Fees and taxes, plus any tips to the Service Provider that you elect to pay. Bio Car Care has the authority and reserves the right to determine and modify pricing by posting applicable Charges to its website. Charges may vary based on the type of service you request as described on the Bio Car Care website. You are responsible for reviewing the Bio Car Care website and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof. In all markets, Charges are subject to maximum limits as set forth on the Bio Car Care website.

  • Service Fees. Service Fees consist of a base price and incremental charges based on additional services requested.
  • Cancellation Fee. We have 24 hours in advance policy, within 12 hours 50% of the total price, less than 12hours full charge. In the event that you cancel a service request on the Bio Car Care Platform more than 5 minutes after an On-Demand service request or within 24 hours of a scheduled Service, make repeated or frequent cancellations, or fail to show up within 5 minutes of the scheduled time timely, you agree to pay a “Cancellation Fee”. We may also assess a Cancellation Fee against you if we suspect that you have intentionally cancelled service to disrupt the Bio Car Care Platform or the provision of Services.
  • Facilitation of Payments. All Charges are facilitated through a third-party payment processing service (e.g., Stripe, Inc., or Braintree, a division of PayPal, Inc.). Bio Car Care may replace its third-party payment processing services without notice to you. Charges shall only be made through the Bio Car Care Platform. Cash payments are strictly prohibited.
  • Refunds. Charges are assessed immediately on placing the Service order on the Bio Car Care Platform following to your authorized payment method. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Bio Car Care Platform, any disruption to the Bio Car Care Platform or Services, or any other reason whatsoever.
  • Promotions. Bio Car Care, at its sole discretion, may make available promotions with different features to any of our Vehicle Owners or prospective Vehicle Owners. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Bio Car Care.
  • Credit Card Authorization. Upon addition of a new payment method or each service request, Bio Car Care may seek authorization of your selected payment method to verify your payment method, ensure the service cost will be covered, and protect against unauthorized behavior. The authorization is not a charge; however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or check card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.

As a Service Provider, you will receive applicable Service Fees (net of Bio Car Care’s Administrative Fee, as discussed below) and any tips provided by Vehicle Owners to you for the Services you provide. Bio Car Care will process all payments due to you through its third party payments processor. You acknowledge and agree that such amounts shall not include any interest and will be net of any amounts that we are required to withhold by law. You expressly authorize Bio Car Care to set the prices on your behalf for all Charges that apply to the provision of Services. Bio Car Care reserves the right to withhold all or a portion of Service Fees if it believes that you have attempted to defraud or abuse Bio Car Care or Bio Car Care’s payment systems.

In exchange for permitting you to offer your Services through the Bio Car Care Platform and marketplace as a Service Provider, you agree to pay Bio Car Care (and permit Bio Car Care  to retain) a fee based on each transaction in which you provide Services (the “Administrative Fee”). The amount of the applicable Administrative Fee will be communicated to you in an Administrative Fee schedule. Bio Car Care reserves the right to change the Administrative Fee at any time in Bio Car Care’s discretion based upon local market factors, and Bio Car Care will provide you with notice in the event of such change. Continued use of the Bio Car Care Platform after any such change in the Administrative Fee calculation shall constitute your consent to such change.

Bio Car Care, at its sole discretion, may make available promotions with different features to any Service Providers or prospective Service Providers. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Bio Car Care.

Terms & Conditions

Please make sure you have read and understood the Terms and Conditions before proceeding.
By accessing this service, you shall be deemed to have accepted to be legally bound by the Terms and Conditions.

  1. Services 
    1. This service is meant for customer’s purchase of Bio Car Care Car Wash Services.
    2. Bio Car Care is not liable for any loss or damages including any damages or scratches to your vehicle or loss of your possession.
    3. No harmful chemicals will be used on your vehicle.
    4. Cleaning will be done on your vehicle’s exterior body and rims using our Waterless solution and clean microfiber cloths.
    5. The Company reserves the right to cancel the car wash services for any reason. In these circumstances, the Company will refund any monies paid by you for the period for which our services is not provided
  2. Customer’s Responsibilities 
    1. Customers must produce Vehicle registration card/ or other documents of title for verification when requested.
    2. Your vehicle must be parked within your estate’s allocated car park(s) for washing to be conducted on the scheduled day. We advise to park your vehicle in a sheltered area on wash day for wash to be carried out even on rainy days.
    3. Customers are advised to park their vehicle in a sheltered area on wash day for wash to be carried out even on rainy days.
    4. You may not at any time solicit any employee of the Company to terminate their relationship with the Company or for any other work (whether in relation to the scope of the work of the Company).
    5. Please email a feedback to us via our website for any complaints or compliments.
    6. Our employees’ bonuses are greatly dependent on your feedback.
    7. We will do our best to ensure that a good job is done.
  3. Payment 
    1. Ensure that you have selected the right package and choice payment mode.
    2. If you do not receive your confirmation invoice receipt within 2 working days after the transaction, please forward the following information: your name, vehicle registration number, address and your contact number to [email protected] .
    3. All payment made are non-refundable.
    4. We accept Debit/Credit card payments online.
    5. Without prejudice to all its rights, Bio Car Care may at its discretion, require you to pay the differences in subscription charges including an administrative fee, if it is found that any information provided by you in the Application for Car Wash Services or other relevant document is false or incorrect.
    6. Bio Car Care will issue receipt for payment of car wash services using this e-application or app.
    7. Bio Car Care reserves the right to change/amend the terms and conditions from time to time.

* Best Effort Basis: Our services are provided on a best efforts basis – we will not be held responsible in the event that we are unable to clean, remove stains, or otherwise restore any surface, fabric, or condition on your vehicle. All services listed in our marketing material are for reference only, and do necessarily represent a guarantee that the service was performed depending upon the condition of your vehicle or upon a special extenuating circumstance.

** Incidental Damage: We are not responsible for any incidental damage that may occur while your vehicle is in our possession, including but not limited to any damage related to pre‐existing conditions (tears, scratches, dents, stains, odors, etc.) damage to automated windshield wiper systems, wiper blades, rear window wipers, loose interior trim or exterior moldings, exterior mirrors, trailer hitch caps, roof racks, power antennas, insignias, aftermarket accessories (bug shields, sun visors), magnetic signage, running boards, hood ornaments, or alloy, chrome or mag wheels, headlights, rear lamps, or reflectors.

We will be responsible for anything we break or damage in the course of providing our service, so long as the damage did not involve a prior condition.

We welcome your comments or questions about our Terms. You may contact us through the contact information available on our website.